Why Mobile Loan Apps Are Nolonger Lending To Some Customers

Tala mobile loan app. [PHOTO/ COURTESY]

Since April 2020, millions of Kenyans were locked out of accessing loans by mobile lending apps, after the Central Bank of Kenya (CBK) denied them access to Credit reference Bureaus (CRBs) information.

Some apps even exited the Kenyan market, while others returned after a short while, citing a difficult working environment.

With time, some mobile lenders came back, but this time only lending to a section of customers considered to have a good repayment record.

Read: 337 Digital Mobile Lenders Barred From Listing Borrowers With CRBs

“We stopped lending in March through April and May (2020) but we had to make decisions so we wrote off all bad loans. We are currently only lending to the best customers, those who understand that they have to pay,” said Digital Lenders Association of Kenya (DLAK) chairman Kevin Mutiso.

“Most borrowers initially were borrowing with no intention to pay back”.

Currently, the lenders are pushing to have a bill passed in Parliament that will allow them to list defaulters with CRBs, after which they will open doors for all borrowers.

90 percent of those listed with CRBs took loans from mobile lenders.

As of August 2020, there were only 39 banks, 14 microfinance banks, 1,353 unregulated saccos and 164 regulated saccos that could list borrowers with CRB.

Email your news TIPS to or WhatsApp +254708677607. You can also find us on Telegram through

Written by Francis Muli

Follow me on Twitter @francismuli_. Email

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

320 British Soldiers Isolated At Nanyuki Training Camp After Four Tested Positive For Covid-19

memba sacco, judy nyaga

Woman Dies After Being Thrown Off Memba Sacco Matatu Over Fare