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Telkom Edges Competitors, Launches Mobile Self-Care App

Telkom has launched a self-care mobile app dubbed ‘My Telkom’, for use on smart phones (Android and iOS) and other mobile devices.

The app allows customers to receive a one-time only 300MB free bundle, valid for 72 hours upon its download.

It will also enable customers to check balances for airtime, voice or Internet bundles, top up airtime and buy Internet bundles, and to redeem points from Telkom’s Ziada loyalty programme. They can also contact Customer Care directly, in-app, by calling, texting or on social media; or locating the nearest Telkom Retail Shop.

Telkom’s Chief Marketing Officer Levi Nyakundi said ‘My Telkom’ self-care app offers an additional touch point for customers.

“From a single digital platform, customers have a dashboard from which they can not only access different features of their accounts but also interact with our Customer Care representatives to address their concerns,” he said.

The zero-rated app is only available to pre- paid customers. Customers who successfully download and log into the app from the Google Play Store or Apple App store receive a one-time offer of 300 MB upon successful download of the App.

“This app is loaded with functionalities that are tied to the everyday needs of the consumer. It will continue evolving, based on feedback and the dynamic customer trends,”  Mr. Nyakundi said.

READ: Telkom Kenya Launches ‘Freedom Bundles’ Package

Customers on My Telkom app also have the option of inviting other Telkom mobile customers to download it using a share button though SMS or social media channels.

 

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Written by Kahawa Tungu

Email: news@kahawatungu.com

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