Recently, Safaricom moved its chatbot Zuri to Whatsapp in addition to the existing Facebook Messenger and Telegram.
Zuri is an automated machine customer care agent that helps subscribers to access common services such as marketing messages management, chargeable SMS services deactivation, get PUKĀ and M-PESA reversal.
Zuri can also be used in buying data bundles, airtime top up, managing Safaricom home internet, getting usage statement and M-PESA Statement.
How to use Zuri
- Save +254 722 000100 on your contact list as āSafaricom Zuriā
- Open your WhatsApp and start a new chat
- SelectĀ Safaricom ZuriĀ from your list
- Send the word āStartā to begin using the bot
Read: Safaricom Chatbot Zuri Now Available On Whatsapp
The chatbot utilises the use of Artificial Intelligence (AI) on machines to ābehaveā like human being through machine learning.
Typically, Zuri responds in real time saving you the long time you spend waiting to speak to a customer care agent.
Zuri is also available 24/7 to enhance your Safaricom experience.
“ZuriĀ enables you to interact withĀ Safaricom easily, ensuring you are always connected,” Safaricom says on their website.
On Facebook, one can access Zuri by visiting the Safaricom Zuri Page, like it and initiate a chat.
On Telegram, the services can be accessed through t.me/safaricomchatbot.
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