in

Safaricom Offers The Worst Level Of Communication Services In Kenya – Communications Authority

/courtesy
/courtesy

Safaricom has ranked the worst in service provision scoring 62.5 % in the quality of service to subscribers.

The quality of service refers to the level of performance that is accorded to subscribers. In telecommunications, the quality of service includes the reliability, accessibility and the ease of use for provided services.

Although all the three telecommunications operators failed to achieve the threshold Safaricom was the least as it was left far much behind in many aspects.

Read: Telkom Kenya Contract Eaton Towers to Manage its Base Stations

For Instance, in dropped calls where operators are to achieve rates of less than two per cent, Safaricom failed to achieve the required threshold getting a rating of about 2.8 percent.

The mobile operators were fined by the Cmmunications Authority a sum of Sh311 million with warning of notices for non compliance. Each telecommunications company was charged 0.15 % of of their individual latest financial returns for the period prior to June 30, 2017.

Do you have a story you want told? Do you know of a sensitive story you would like us to get our hands on? Email your news TIPS to news@kahawatungu.co

Written by Merxcine Cush

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

NASA Supporters Storm Orange House, Accuse Leaders Of Trying To Sabotage Raila’s Swearing In (Video)

Polycarp Igathe

Polycarp Igathe Resigns As Deputy Governor Nairobi County