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Safaricom Lost Ksh293 Million To Fines For Poor Service In 2017


Safaricom paid Ksh293 million in fines last year for failing to pass quality of service tests by the Communications Authority of Kenya (CA).

This is according to the latest sustainability report from the telecommunication company.

As compared to 2016, there was a 46.5 per cent increase in fines in 2017. The company paid Ksh157 million to fines in 2016.

Safaricom also dismissed 43 employees for fraud in 2017.

Read: Safaricom Sheds 10 Per Cent Market Share In One Year, As Competitors Gain

“Some could be conflict of interest where someone has failed to disclose they have a business adjacent to Safaricom, we don’t tolerate it. If it is a case where they have interfered with assets of the company or customers assets, yes they are prosecuted and Safaricom provides evidence,” said Steve Chege- Corporate Affairs Director, Safaricom.

In 2017, Safaricom dropped its market share from 72.6 per cent to 65.4 percent (a 9.9 per cent drop), according to a Communication Authority of Kenya report.

On the other hand, their major rivals, Airtel, gained tremendously, growing from 15.3 per cent of its market share to 21.6 percent, from June 2017 to June 2018.

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Written by Francis Muli

Follow me on Twitter @francismuli_. Email

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