The systems upgrade lasted for approximately 15 hours and will provide the customers and partners with more features and capabilities in the future, said Safaricom CEO Bob Collymore.
The telecommunications company made the announcement on their social media platforms after customers could not access the ‘Lipa na Mpesa’ service.
Dear Customer, our Lipa Na M-PESA service is unavailable. We are working to resolve this immediately and apologize for the inconvenience.
— Safaricom PLC (@SafaricomPLC) September 11, 2017
Also experiencing difficulties is the telco’s Mpesa banking, Mshwari and the Paybill services.
We are also experiencing a problem with mshwari transactions and we are working to resolve (cont…)
— Safaricom PLC (@SafaricomPLC) September 11, 2017
We have a technical challenges affecting Mpesa transfers but are working to resolve as soon as possible. Kindly bear with us^OO
— Safaricom PLC (@SafaricomPLC) September 11, 2017
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