Safaricom has today announced the launch of an M-PESA Bill Management service. The innovation targets schools, landlords, utilities, and other businesses with repeat payments, offering a platform where they can present and receive pending payments from customers, and issue electronic receipts.
For M-Pesa customers, the service offers a single point where they can view all their bills, receive reminders and automate the payment of bills.
For schools, the Bill Manager platform will enable management to customize the different types of fees such as tuition, lunch, transport, school trips among others, and also to send fee reminders to parents and guardians.
Landlords and property agents can send rent payment reminders and reconcile any received payments. For utility providers such as water and internet providers, the service will enable them to automatically bill their customers who will have a way to easily view and manage pending bills.
“M-PESA Bill Manager empowers thousands of Kenyan businesses, especially schools and landlords, to digitize their businesses beyond just collecting payments at no additional cost. The service will equally empower millions of M-Pesa PayBill customers with better record-keeping by providing digital receipts for each payment. We seek to empower both businesses and our customers easily manage and keep track of payments”, said Peter Ndegwa, CEO, Safaricom
All payments received through M-Pesa are instantly reconciled on the platform, which also provides an option to manually add payments. Customers using the service will instantly receive an SMS reminder when a new bill is generated or when the bill is due.
The platform will be offered free to all businesses with a Lipa Na M-Pesa Pay Bill who can log in at SMS bill requests and invoices will be automatically generated and sent by the system at no cost to the business.
All M-Pesa customers can manage their bills through the Bill Manager option under Lipa Na M-PESA on *334#, and on the upcoming M-PESA App. Besides automatically receiving invoices and receipts, customers can equally query pending bills at any time.
With automatic bill tracking and reconciliation, the service saves a business’ customers from having to queue to physically make payments and having to present paper working detailing the payment.