The communication Authority (CA) has fined the three mobile operators; Telkom, Safaricom and Airtel a sum of Sh311 million for failing to meet the set quality of standards for financial year 2015/2016.
According to the CA none of the mobile operators met the 80% minimum threshold set for compliance. A mobile operator is rated compliant when it attains this mark in the evaluation of key performance indicators.
CA Assistant director, Rachel Alwala however noted an improvement on the average from all the three mobile operators from 62.5 percent in the previous year.
Telkom was the best performer with full compliance in four regions – Nairobi, Central, Nyanza and Western. Airtel came second with full compliance in Nyanza, Western and Nairobi while Safaricom came last with full compliance in Coast and Nyanza.
CA however announced that there will be a new framework for better assessment of compliance by the service providers.
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