Kenya Power on Monday reorganized its corporate structure for improved customer service and effective management operations in line with its new business growth strategy.
The restructuring process, which begun in 2017 spearheaded by the Board of Directors, has led to the creation of five directorates; Energy Supply Management, Commercial, Operations, Corporate Services and Finance.
The heads of the directorates will report directly to the Managing Director and CEO.
Speaking at the Company’s headquarters at Stima Plaza, the Chairman of the Board of Directors, Amb. (Eng.) Mahboub Maalim, said the restructuring was also necessitated by recent policy developments within the sector and other regulatory changes.
“The Company’s top management will be subjected to renewable contracts based on performance,” said Amb. Maalim.
The formation of the Commercial directorate, it was noted will help the Company focus on its customers categorized in three main segments: large power users, small commercial users, and domestic and emerging users.
“The Commercial team will drive and improve the Company’s business development strategies and ensure implementation to enhance business growth and achieve revenue and customer service targets,” Amb. Maalim said.
The reorganisation has also led to reduction in the number of administrative regions from ten to seven to effectively manage operations and costs as well as optimize resources.
The new corporate structure will also support the Feeder Based Business Units model that will ensure that the customer services are delivered effectively and efficiently to customers along the feeder lines.
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