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How to Use Safaricom USSD to Check Phone Numbers Registered Using your ID

Safaricom PLC headquarters in Westlands, Nairobi [Photo/Courtesy]

Last year, Safaricom drove numerous campaigns to mobilize its users to stay alert in case fraudsters tried to register their phone numbers using their identification documents illegally.

Safaricom developed a system that would alert users whenever a user tried to register a new phone number using their personal details.

The telco has now taken the drive a notch higher, allowing subscribers to check whether they are registered to more than one phone number.

Safaricom has now come up with a new USSD code, allowing subscribers to check how many phone numbers are registered with their identification details.
To use the service
  • Dial *106# on your Safaricom mobile phone
  • From the list, select “Check registered numbers”
  • Safaricom will display and  send you an SMS with phone numbers registered using your identification.
  • The next prompt will allow you to report the unrecognized number.
  • Safaricom will send you a confirmation that the number will be investigated within six hours.
  • In case you recognize the number or have requested for cancellation by mistake, you can still reverse the investigation request within the six hour period.
Notably, users can only access the USSD service using their primary phone number.
Safaricom also allows subscribers to use the same service to check their primary registered number and even how to change it. Notably, users can only change the primary number by visiting Safaricom customer care shop.
Subscribers should also note that the phone numbers are not fully displayed,  Safaricom says this is to protect privacy. However, the number used more frequently and for the longest time is considered the primary number.

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Written by Vanessa Murrey

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