How Safaricom Home Fibre Compares to Zuku Internet in 2021

Photo Courtesy

The Covid-19 pandemic has made home fibre very popular. Most companies have adopted work from home policies and more people now spend their time online working, studying, shopping, streaming shows and gaming.

There are many internet service providers in the market already. However, the two strongest contenders are Safaricom and Zuku. Many people who wish to get home broadband find it difficult choosing between the two.

This article will break down Safaricom and Zuku’s offerings so you can get exactly what you need.

Read: Safaricom Home Fibre Double Speeds Now Permanent

Safaricom Packages

Safaricom has four exclusive packages for its home fibre. For a monthly fee, you can get:

Bronze- 8MBPS @ Sh2,900

Silver- 20MBPS @Sh3,999

Gold- 40MBPS @Sh5,999

Diamond- 100MBPS @11,999

Safaricom’s Home Fibre PLUS gives users additional benefits in the above packages. On top of the normal internet bandwidth, users get 5GB mobile data, 400 minutes and unlimited airtime. This is broken down as below:

Bronze Plus- 8MBPS Plus @Sh3,900

Silver Plus- 20MBPS Plus @Sh4,999

Gold Plus- 40MBPS Plus @6,999

Diamond Plus- 100MBPS Plus @12,999

Read also: What You Need To Know About Securenet, Safaricom’s Home Fibre Antivirus

Zuku offers three exclusive internet packages. For a monthly fee, you can get;

10MBPS @Sh 2,499

20MBPS @Sh 3,999

60MBPS @Sh 4,999

Zuku’s Triple play packages offer Internet, TV and telephone connections. On its website, the company says that the TV package comes with over 60 channels inclusive of a free premium asian pack for the first month.

An additional Sh1,500 is also required for the purchase of the handset, giving you Sh1,000 airtime which you can use to cll all networks. Thereafter, the packages are paid for on a monthly basis as below:

10MBPS @Sh2,799

20MBPS @Sh4,199

60MBPS @5,299

Read also: Demand For Safaricom Home Data Up 70PC As Kenyans Adapt To Stay-at-home Directive


Safaricom recently announced that it will be charging a one time installation fee of Sh6,500. In its website, Zuku offers free installation for any of the internet packages. The triple play packages attract a Sh1,500 fee for the handset.

Benefits of Safaricom Home Fibre Installation

  • Safaricom also does all installations within 48 hours of a request.
  • Safaricom’s customer service is very efficient. In case of downtime in your area, they will always be frst to alert you. In some cases of downtime, customers are offered free mobile data to keep them going until the issue is resolved.
  • Safaricom home fibre subscribers can also call the company directly on 400 or contact them by pressing *400#
  • Safaricom offers good quality fibre internet with no buffering and few downtimes. Their upload and download speeds are also quite consistent.

Benefits of Zuku Internet Installation

  • Zuku internet is more affordable in comparison with Safaricom
  • Zuku has a wider coverage area having been in the game for longer. However, Safaricom seems to be catching up quite fast.
  • Zuku’s triple play packages give users an additional TV option.

Something worth noting however, is that Zuku’s customer service has poor ratings. A lot of users online complain of frequent downtimes.

To choose the ideal provider, check which of the two companies can fulfill your requirements if you need Streaming services, entertainment, light browsing, CCTV and so much more.

Email your news TIPS to or WhatsApp +254708677607. You can also find us on Telegram through


Written by Vanessa Murrey

One Comment

Leave a Reply

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Konza city

Machakos, Makueni and Kajiado Counties Suspend Development In Konza Technopolis Buffer Zone

Coach David Ouma Returns To Sofapaka Days After Harambee Starlerts Exit