A woman of American descent had her goods stolen on Tuesday while at the Hilton Hotel, Nairobi.
According to Jennie Lee’s mother, Gayle Lee, her daughter is in Kenya working as a volunteer.
Jennie says that the culprit took with them her passport and credit cards and other personal effects worth thousands of dollars.
But what angers the victim is that the theft was caught by the security cameras, which she says should have been monitored by the hotel’s security team.
The hotel management, she divulged, neither offered apologies, compensation, nor fault for their lack in security.
“I am a frequent traveler and will never stay at the Hilton Nairobi or any other Hilton property again. Hope this helps anyone who was considering this property,” Jennie complained.
But it is the Hilton Hotels that responded to the mother’s concerns on Twitter, saying that “We are truly alarmed to hear this. Please have your daughter contact us with the details of her experience so we can further assist.”
It was not until much later that Hilton Hotel Nairobi reached out to Jennie.
We hear you and rest assured the matter has been escalated to the highest authority and is being addressed. We value the safety and security of all our guests on property.
— Hilton Nairobi (@HiltonNairobi) August 7, 2018
Concerned people on Twitter felt it was wrong “that the higher ups in the franchise had to bark down at the Nairobi management.”
— Soup for Silver (@soup4silver) August 8, 2018
Jennie further reveals that she did get a chance to meet with the hotel manager who laughed in her face when she asked for her compensation.
“I finally met the general manager. He told me that there is nothing he can do for me and laughed at me when I asked for any compensation – what a terrible experience I hope everyone avoids this hotel for their own safety,” she said on Twitter.
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