Emirates has created an in-house application, Hub Monitor, to manage aircraft turnaround for passengers travelling from or transiting through Dubai International Airport (DXB).
The app is being used by Emirates’ operational staff in Dubai to share and monitor real time information on the various activities that are carried out to prepare an aircraft for departure.
Adel Al Redha, Emirates Executive Vice President and Chief Operations Officer opines that the app is set to better customer experience in the airliner.
“Our Operations team in coordination with IT have led the development of the hub monitoring system in a record time of five months, building on an existing solution that was already developed by Emirates Engineering. The team examining the various functions of Hub Monitor in real time are working to roll out further modules and the next module will be implemented later this month,” he says.
According to the airliner, 255 Emirates flights depart from Dubai everyday to destinations across six continents. Flights range in duration from less than an hour to over 17 hours.
“In order to avoid flight delays and inconvenience to passengers, it is critically important to efficiently turnaround the aircraft arriving in Dubai and prepare them for their next departure without compromising on quality or safety,” reads a statement from the company.
It currently takes about 105 minutes to turnaround the Emirates A380, the world’s largest commercial passenger jet, and about 90 minutes to prepare the Boeing 777 aircraft for departure at Emirates’ hub in Dubai.
There are a number of activities involved in the aircraft turnaround process. Some of these include a complete cleaning of aircraft interiors, water and toilet servicing, flight catering and loading meals for passengers, servicing the aircraft Auxiliary Power Unit (APU), refuelling the aircraft, maintenance checks, and loading passenger luggage and cargo. A delay in any one of these activities can have a cumulative impact on operations.
Hub Monitor will entail a cross-functional team from departments including engineering, network control, airport services, flight operations, and data operations to keep track of the turnaround activities on a real time basis.
The application also triggers alerts to operational staff when there is a delay or deviation to any above or below wing activity against a pre-set Precision Timing Schedule (PTS).
“These pre-emptive alerts allow Emirates’ teams to identify and resolve the root cause of any potential delays. In fact, Hub Monitor has already demonstrated its potential, versatility and scalability and has been chosen as the platform for some of Emirates’ key internal initiatives on disruption and fulfillment,” adds the statement.
Hub Monitor integrates data coming in from a number of internal platforms and real-time aircraft downlinks. It then provides the consolidated data through a single view interface to relevant internal stakeholders.
“Hub Monitor is also mobile enabled, meaning staff deployed on the aircraft, ramp and in other remote areas can also easily access the information,” says the company.
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