Consumers Given 30-Day Moratorium To Lodge Erroneous Electricity Bills Concerns

Kenya power
Kenya power

An out-of-court settlement between Kenya Power and former Law Society of Kenya CEO Apollo Mboya will see consumers with erroneous electricity bills have a 30-day period to lodge their complains to Kenya power.

Through this period, they will have their power lines protected from disconnection, awaiting review and conclusion of their concerns.

“During the 30 day period, Kenya Power will have a moratorium suspending disconnection of the electricity accounts of all such customers as will have raised queries with regard to their bills. Kenya Power shall publish the said moratorium in at least two daily newspapers with nationwide circulation, electronic media and all its communication platforms,” reads the agreement in part.

Read: Kenya Power Profits Nosedive As Graft Cases Intensify

The agreement between the two bodies presented before the court requires that Kenya Power undertakes billing in accordance with the electricity tariffs approved by the Energy Regulatory commission, Fuel Cost Charge and Foreign Exchange Fluctuations Adjustment.

The suit that was lodged by Mboya established that Kenya power was over billing its customers. The parastatal had blamed the high power bills on the migration to the Integrated Customer Management System.

The court also ordered that the customers be allowed to have their estimated power bills corrected if they have the actual meter reading

The Electricity Consumers Society of Kenya, which was a party in the agreement, will have an opportunity to make a presentation at public forums organised by the Energy Regulatory Commission so that they can clearly articulate the consumers concerns.

The agreement also requires that Kenya Power  establish query counter across all its commercial offices country wide so that billing issues can be addressed and resolved promptly.

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Written by Merxcine Cush

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