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ICT CS Mucheru Wants CA, CBK To Investigate Recent MPesa Services Outage


ICT CS Joe Mucheru has instructed Communications Authority (CA) to investigate Saturday’s MPesa outage in liaison with Central Bank of Kenya (CBK).

“The Ministry has instructed CA to liaise with CBK the cause of this outage and forward a report to the government, including remedial measures that Safaricom will take to ensure this outage does not happen in the future,” a statement by SC Mucheru reads in part.

The outage began in the morning hours of Saturday and persisted till 11.30 pm the same day.

The telecommunications company Safaricom explained that the loss of services was “due to a database degradation.”

“We deeply regret any inconvenience caused and we will give an update once our services are available,” a statement from Safaricom read.

On July 22, the telco suffered a countrywide voice and data outage, caused by multiple fiber link cuts affecting critical transmission equipment.

Read: Importation Of Mobile Phones With Less Than 8 Hours Battery Life Made Illegal

The company did however escape paying a Sh400 million over the outage after it was established that the telco had no control nor direct involvement in the matter thus absolving it from any liability.

Fines for such carry between Sh500,000 to 0.2% of the gross turnover depending on the damage.

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Written by Eva Nyambura

Content creator at | Passionate about telling the untold story. Lover of life, music and technology. Simplicity is KEY


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