Passengers aboard a British Airways plane were left on panic mode after the pilot mistakenly pressed a button dropped the oxygen masks
Flight BA16 was traveling from Singapore to London when, two hours into the flight, problems began to occur.
One of the passengers explained that the light on the monitors went off and then the masks fell causing panic among the passengers. He complained that the captain failed to apologize or explain to the passengers what had happened.
“The media screens and lights turned off, followed by the masks falling down and an automated announcement telling us to put on our masks for oxygen. About 2-3 minutes after this, the cabin crew stated to ignore the message, it was due to a technical error and they were in the process of a step by step reboot of systems.One cabin crew member made a particularly striking reassurance of ‘we’ll make it’ – great to hear – and even after all this panic, we had no apology or even an explanation from the captain to reassure us, even before we came in to land,” he said.
This was the second flight to face such issues . Last month another British Airways blunder earlier this month led to a flight bound for Dusseldorf went to Edinburgh after the wrong flight route was filed.
The British Airways however sent emails to the passengers explaining and apologizing to the passengers for the mishaps.
“We would like to apologize for the inadvertent oxygen mask deployment on your flight from Singapore and any distress or concern this may have caused.We would like to reassure you that safety is always our main priority and this was not compromised on this occasion.We trust that our flight and cabin crew dealt with this situation in a professional manner you would expect from us,”the email stated.