Telecommunications company Safaricom has restored its MPesa services after leaving millions of its customers stranded for hours on end.
The mobile service provider apologized to its customers after the outage lasted for more than 5 hours.
“We regret to notify our customers and partners that Mpesa services are currently unavailable due to a database degradation leading to loss of service,” the statement read in part.
In a late night notification, Safaricom informed its customers that the services were back up and running.
“We wish to notify all our customers and partners that all MPesa services are now back up. We deeply regret any convenience caused and thank you for your patience,” an 11.30 pm statement read.
— Safaricom PLC (@SafaricomPLC) December 8, 2018
Here are some comments from Kenyans:
Mpesa looking at drunkards pic.twitter.com/4cBACesapy
— Mr. Wambui (@WambuiHarrison) December 8, 2018
You’re a very interesting entity. Mpesa is down and for that you’re trending but all you extend to us is ignorance which to me is equal to arrogance.
— Hon. William Kabogo (@honkabogo) December 8, 2018
MPESA delays are a violation of our right to life @SafaricomPLC
— Pockets of annoyance brewing… (@RoyKitur) December 8, 2018
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