safaricom dupes customer service execs
SAFARICOM CEO BOB COLLYMORE. | COURTESY

Safaricom PLC has been accused of deceiving Customer Experience Executives (CEE) after putting them through rigorous interview exercises.

According to an individual who went through the entire interviewing process, the company a couple of months ago advertised the aforementioned position, attracting at least 300 youths.

They underwent aptitude tests and those who went through were invited for oral interviews, then medical check ups. They were then asked for their Clearance Reference Bureau (CRB), good conduct  certificates and documentation for verification.

It is during the oral interviews that the candidates were assured of employment which the source says was going to start in August this year.

As is the norm, the 300 candidates handed in their resignation letters to their various soon to be ex-employers and notices to their landlords all in preparation for their big move to the Eldoret call centre.

In September, one of the successful candidates who sought anonymity called the company Human Resource manager seeking clarification on the issue. The HR dismissed them and instead asked them to write an email.

The email went unanswered until recently when the team responsible for recruiting talent responded informing them that they would have get a definite answer by the end of September.

But according to a Kahawa Tungu source, the company CEO Bob Collymore might be the one to blame for the youths woes. It is said that upon returning from his nine month long leave in London, he froze all recruitment efforts.

On September 24 however things took an unexpected turn when the same jobs were re-advertised but this time around targeting Catholic University of East Africa (CUEA) students only.

The students, Kahawa Tungu understands will start the training process on November 19 at a starting salary of Sh13,000 per month.

Only today (November 17) did the Safaricom recruiting team decide to send the candidates regret emails, four months later.

“We have received your application of Customer Experience Executive (Contractor). After careful consideration, we regret to inform you that you have not been selected for this position,” the regret email reads in part.

Read: CS Balala Apologizes To Kenyans Over Emotional “Go To Hell” Rant

Responding to the “regret” email, a disappointed interviewee notes that the late and delayed response was malicious especially because no background checks were done. They also note that their referees were not contacted, as is norm.

“We are still trying to comprehend how more than one hundred of us could receive regret feedback yet amongst us all, none of our referees were contacted. “Careful consideration indeed!” We are disappointed,” the email reads in part.

Do you have a story you want told? Do you know of a sensitive story you would like us to get our hands on? Email your news TIPS to [email protected] Also WhatsApp 0708677607 with your news tips