Kenyans with Paypal accounts linked to their Mpesa’s woke up to a rude shock, with their accounts in limited status, most of them permanently. The move was done without prior notice, even affecting users who have fully adhered with PayPal’s terms and conditions.
If your account is limited, it means that you won’t be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money.
Upon inquiry, customers received a mail telling them that the ‘decision to leave their accounts in a permanent limitation is final.’
“Paypal reserves the right to limit access to any account reported to be involved in possible fraudulent or high risk behaviour. In the event of a dispute, Paypal will seek to recover the funds from you by debiting your Paypal balance and, if there are no sufficient funds in your Paypal balance, Paypal reserves the right to collect your debt to PayPal by any other legal means,” read a response sent to one of the customers.
Some of the accounts have been locked for 180 days, after which they will be able to access their ‘remaining funds’.
“Due to the potential risk of chargebacks and other risks of funds reversals, your balance will be held for 180 days from the date of the limitation. At that time, any remaining funds will be available for withdrawal,” read a response.
Customers took to PayPal’s official Facebook page to air their dissatisfaction with the move, most of whom their funds have been locked.
“Why are you closing Kenyans account at this rate I feel frustrated.Mine this is third time being closed. No clear reasons,” decried Frank Mawira.
Another one, Mercy Virginiah, was ready to abandon using Safaricom’s Mpesa service if it is the one that led to her account being locked.
“For the second time in 2 months my account has been permanently limited. It is very frustrating since I do legitimate transactions and follow your regulations to the letter. Is it because we use the Paypal-Safaricom transactions? I hope PayPal came clear on this issue since many Kenyan accounts linked to Safaricom have been limited. We would readily stop using Safaricom if need be.Kindly clarify for us,” said Virginiah.
This week, a cartel based in Muloti revealed to Kahawa Tungu how they were scamming Mpesa users with the help of CID officers and Safaricom staffers. This could be the reason the online payment company wants to lock out Mpesa from its transactions, to shun from injuring its reputation.
Paypal is yet to issue a statement on why they limited most of Kenyan Paypal accounts.
Do you have a story you want told? Do you know of a sensitive story you would like us to get our hands on? Email your news TIPS to [email protected]