Total petrol station in Embakassi has now SACKED all attendants at the facility after reports went out that some attendants were openly stealing from motorists. The attendants were removed last week after investigations from Total Kenya headquarters uncovered a massive racket where petrol station attendants and manager were working to alter pump readings and so give motorists less fuel than they pay for.
— Digital Humanitarian (@PhilipOgola) September 25, 2014
The move was necessitated by repeat complaints by motorists, most of who live or work within Nyayo Estate, Embakassi village or KAA staff quarters.
Most motorists took to social media to complain about the inconsistencies in their gauge adjustment after fuelling from the petrol station. The feedbacks were countered by key Total Kenya marketing officials visiting the petrol stations and pretending to have calibrated the pump at the station. Some attendants at a Total Petrol station in Madaraka added water into fuel tanks prompting more complaints from motorists.