Kenya Airways and Uganda’s leading Mobile Money service provider, MTN Uganda have partnered to launch a service that allows customers to pay for Kenya Airways tickets using MTN Mobile Money. This additional payment option comes just months after KQ started accepting M-Pesa as a mode of buying tickets in Kenya.
The airline is looking to embrace technology and the convenience and improved customer experiences that come with it.
KQ’s Head of Information Systems Development, Mr. Henry Obare said that the MTN Mobile Money Payment option has registered success in the sale of Kenya Airways tickets through Mobile Money services in Kenya. He expressed optimism that the Uganda market will enjoy the ease and convenience that comes with the use of this service.
MTN Uganda has 8 million clients with over 4.5 million being active users of MTN Mobile money.
With the new option to pay with Mobile Money, Kenya Airways customers will visit the Airline’s website or call its offices to make a reservation and obtain a reference number and flight quotation in Uganda Shillings. The customer will thereafter go to their phone’s Mobile Money menu, and select Pay Bill option, enter short code KQ, then the reference number and the amount to be paid for the air ticket. The transaction details will be displayed on the customers’ phone instantly. And the airline will email the air ticket back to the customer. The ticket may also be collected at any of Kenya Airways offices worldwide.
Kenya Airways operates 5 daily flights between Uganda’s Entebbe International Airport and its hub in Nairobi, and serves over 45 African destinations, having launched its 61st destination to Blantyre in Malawi this month.