Safaricom is reacting to our expose yesterday. The company has now sent out an email to all Call Centre Staff to go and pick new headsets and replace the cheap ones.
Such changes are what we would love to see. Kudos to Safaricom for responding to these needs. We just hope that they will properly reward the staff members impaired by the cheap headsets.
A lady by the name of Diana who is the Call Centre Transport Manager sent out this email
Sent: Monday, April 22, 2013 12:17 PM
Cc: Leonida Ombutora; CMCallCenterTLs
Subject: Re : Headset Adaptors Replacement – Plantronics