Airtel Kenya has announced the availability of a personalised promotions and offers system. Airtel Kenya clients can access the service by dialing 141, they will be able to access My Airtel My Offer service for special rewards. My Airtel My Offer is an interactive voice response, where customers call a dedicated number 141 through which they will receive comprehensive information about the full range of products and services available on the airtel network.
This is a new approach to letting customers choose and personalize their rewards unlike the traditional promotions and reward. Among the goodies available to customers are discounted calling rates, sms and data bundles and a host of Value Added Services. “For example discounts on calling rates may depend on an individual’s calling patterns or preferred destinations. This is expected to greatly enhance our customer experience by personalizing their choices,” said AIrtel Kenya CEO, Rene Meza.
Following the launch of the personalized offers through My airtel My Offer, airtel announced that all ongoing customer offers have now been consolidated into the new platform offering customers the unique opportunity to be aware of and make a selection that meets their lifestyles from a wide range of offerings. Mr. Meza added that the interactive service is anchored on a state-of-the-art information technology infrastructure and applications designed to offer a seamless experience to its customers.